We’re Here to Help
Questions regarding your Snap Fitness membership? Check out our FAQs below and find the answers you’re looking for. If we don’t answer your question here, use the contact forms linked at the bottom of the page to get in touch!
The Snap App
The Snap App
The Snap App is designed to enhance your overall wellness journey by providing a customized, holistic experience based on your goals. Our straight-forward approach helps you create positive lifestyle habits that last and make you feel great.
With the Snap App, you’ll get:
- Over 1200 on-demand workouts*
- Meal plan guidance and recipes matched to your goals and dietary preferences
- Meditation and mindfulness content
- Track progress in and outside of the gym
- Badges and rewards to celebrate milestones
- Integration with Myzone and Google/Apple Health
*At participating locations only
Managing Your Membership
All of our Snap Fitness gyms are independently owned and have their own membership pricing options. To view membership options and pricing, find a club near you!
Membership dues vary by location since each club is individually owned and operated. Find the club nearest you by clicking here.. From there, you can view pricing for the type of membership you are inquiring about.
Life gets busy. That's why we allow members to freeze their accounts. Contact your local club and a team member will be able to explain the process and assist you.
You can create a member profile and request a transfer by following this link to access the Snap Fitness member login page.
One of the benefits of being a Snap Fitness member is that you can use any one of our Snap Fitness locations. Your home club handles your membership benefits and billing, so your membership is automatically transferred to the club you are attending most often—even if it is not the club where you signed up.
We hate to see you go! Because cancellation rules may vary from state to state, specific information on cancellation can be found in your Membership Agreement. Don’t have it handy? You can contact your club directly to cancel your membership. Feel free to call, email, or walk in during staffed hours and your club team will assist you in the cancellation process. Follow this link to find contact information and staffed hours for your Snap Fitness club.
We’ve got you covered! Your club can issue you a new card—usually for a small fee. Please contact your club during staffed hours to set up a time to get a new card.
BFFs (or Best Fitness Friends as we call them!) are welcome to join you at many of our locations, but please ask a team member at your gym about their specific policy. Additionally, for safety and insurance purposes, your guest must speak with club staff to obtain a guest pass and sign a waiver. Guests are not allowed to use a member’s access card, and members will be charged for unauthorized visitors.
Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.
All billing changes and updates need to be handled directly by your Snap Fitness club. Find your local club to get in touch with them, and they’ll be happy to help you!
Your club is happy to help! To change your account information, please contact your local club during staffed hours.
Yes! Contact the club you are interested in joining for more information. Follow this link to find your nearest Snap Fitness club.
Personal Training Certification
The National Academy of Sports Medicine (NASM) provides special offers for Snap Fitness employees to become a certified personal trainer. Contact Joseph Miller at Joseph.Miller@nasm.org to sign up or learn more about the program!
Every program varies, however every NASM program is self-study oriented. Contact Joseph Miller at Joseph.Miller@nasm.org to learn more!
Personal training certification programs range in cost depending on the program, but Snap Fitness employees can receive a special discount! Contact Joseph Miller at Joseph.Miller@nasm.org to find out more.
Personal trainers need to recertify every two years. To recertify through NASM, check out the steps to follow here.
This is entirely dependent on how many clients you have, how much time you dedicate to your personal training, and a variety of other factors. As a personal trainer you are your own boss, so this is entirely up to you!
Wearable Heart Rate Technology
Check with a Snap Fitness team member at your gym location for details regarding pricing of Myzone Wearable Heart Rate Technology.
Heart rate technology is a great way to track every success and move your mood! Myzone heart rate technology allows you to move towards your goals while you work and to review your progress in the Myzone app. You’ll also have a chance to participate in Myzone challenges with your club for a chance to win prizes!
You only have to wear your Myzone technology when you want to. If you are aiming to capture and celebrate all your movements, we recommend wearing your tech any time you are getting active.
At Snap Fitness, we know that the most important thing about joining a gym is the way fitness makes you feel. We’re so sure that you’ll love our fitness centers that if you sign up for a full membership and don’t feel a positive difference in your physical and mental wellbeing within 30 days, the club will refund your membership dues and access card fees. In order to receive a refund, you must work out at the club at least twice a week for four weeks and attend a fitness evaluation with Club staff. The refund does not apply to program fees, tanning, personal training, vending or merchandise purchases.
Yes! The Money Back Guarantee applies to members who have signed up for a full membership. In order to receive a refund, you must work out at the club at least twice a week for four weeks and attend a fitness evaluation with Club staff. The refund does not apply to program fees, tanning, personal training, vending or merchandise purchases.
Snap Fitness offers a Corporate Wellness Program for businesses that encourage employees to prioritize fitness. Our corporate wellness program offers the opportunity for corporations to facilitate employees’ 24/7 access to all Snap Fitness locations. Learn more on our Corporate Wellness page.
Our corporate wellness program offers discounted employee enrollment fees, employee reimbursement based on attendance, and all marketing/communication material support you may need.
A corporate wellness program shows your employees that you are invested in their overall health and their future! A program that encourages employees to prioritize their health and fitness creates the opportunity for healthier and happier employees.
Snap Fitness is always looking for fitness-focused, driven and friendly individuals looking to change lives to join our team!
Want to learn more? Check out our current job openings.
Check out our current openings! We have a variety of openings ranging from personal trainers to customer service specialists in club locations across the globe!
Every position offers a different competitive salary option. Check with your local Snap Fitness team member for additional details or contact Snap Fitness headquarters for more information.
Ready to become a leader in your own fitness community? Fill out our form to request franchise information and a team member will be in touch with you shortly!
Your club will be able to help you out with everything related to your membership or in-club experiences. You can find their contact info by visiting their club page on our website. Find your home club by clicking here.
Get the contact information for our media team, vendor information and more on our contact page. You can also fill out a form on this page to get in touch with us.